Payment for the tour will be made upon arrival. We accept cash.

 

We offer the convenience of booking without a deposit. However, please note that your booking is subject to availability. To secure your reservation, we recommend booking in advance to ensure availability.

 

We understand that plans can change, and we strive to provide flexibility for our customers. Cancellations made up to 24 hours before the scheduled start of the tour will not incur any charges.  However, cancellations made within 24 hours of the tour start time will be subject to a 100% charge.

 

If you need to make changes to your booking, such as rescheduling the tour or modifying the number of participants, please notify us as soon as possible. We will do our best to accommodate your request, subject to availability.

 

Our tour itineraries are carefully planned to provide an enjoyable and memorable experience. However, unforeseen circumstances such as weather conditions, traffic, or other factors beyond our control may require adjustments to the itinerary. In such cases, we will make reasonable efforts to provide suitable alternatives or compensate for any inconvenience caused.

 

We prioritize the safety and well-being of our customers. It is important that you follow any instructions or guidelines provided by our tour guides during the tour. Please inform us in advance if you have any specific health conditions or requirements that may affect your participation in the tour.

 

While we take all necessary precautions to ensure the safety of our customers, we cannot be held liable for any loss, damage, injury, or inconvenience that may occur during the tour. By participating in our tours, you acknowledge and accept this limitation of liability.

 

Please take care of your personal belongings during the tour. We cannot be held responsible for any loss or damage to personal items.

 

We value your feedback and strive to provide excellent service. If you have any concerns or complaints during or after the tour, please notify us immediately, and we will address them promptly. By booking a tour with Hok Tour Guide, you agree to comply with these terms and conditions. If you have any questions or require further clarification, please don’t hesitate to contact us. We look forward to providing you with an unforgettable tour experience.